FAQs

Below are answers to common questions regarding themed, ready presented hampers, building your own unique hamper, individual gifts and corporate gifting from Top Hampers.

  • About Top Hampers - What is Top Hampers and how are you different from traditional hamper companies? 

    Top Hampers is a modern, high-quality gift company, serving both consumer and corporate clients. We specialise in creating hampers that provide the ‘wow’ factor, with a modern twist and luxurious presentation.  

    Unlike traditional hamper companies that offer fixed and limited combinations, we provide greater choice, flexibility, and personalisation. Our gifting options include themed hampers, build-your-own hampers and fully bespoke designs created around your recipient. 

  • Choosing the Right Gift - How do I choose the right hamper or gift? 

    Start with the recipient, the occasion and your budget. 

    You can: 

    • Use the site search to find gifts by interest, product or theme 

    • Browse themed hampers 

    • Build your own hamper

    • Choose bespoke if you would like us to design the gift 

  • What is the difference between themed, build-your-own and bespoke hampers? 

    The difference depends on how much control and flexibility you want. 

    • Themed hampers are pre-designed around a concept and include product alternatives where shown 

    • Build-your-own hampers allow you to select each item individually and choose packaging separately 

    • Bespoke hampers are designed by us based on your brief and budget (great for time poor people, or those needing help, who want something that is really thoughtful and relevant but easy) 

  • What is a bespoke hamper? 

    A bespoke hamper is designed completely around the individual recipient. 

    You provide: 

    • Recipient details 

    • The occasion 

    • Interests, preferences or restrictions 

    • Your budget 

    We select and assemble items that reflect that information. 

  • How do you ensure a hamper does not feel generic? 

    We base product selection on the information you provide rather than relying solely on standard combinations. 

    We focus on: 

    • Relevance to the recipient 

    • Logical pairing of items 

    • Balanced composition 

    • Cohesive presentation 

    The intention is for the gift to be thoughtful and personally relevant. 

Personalisation and Product Options 

  • Can items be personalised? 

    Many items can be personalised. Personalisation options are clearly shown during the ordering process. 

  • Can I swap items in themed hampers? 

    Yes. Themed hampers include clearly displayed alternatives where appropriate. 

    These can include: 

    • Alternative wines or spirits 

    • Alcohol substitutions 

    • Gluten free options 

    • Product variations 

  • Can you accommodate dietary requirements? 

    Dietary alternatives such as gluten free options are shown where relevant. Also you can use the site wide search bar to search for any products that comply with your requirements. 

    If you have specific requirements that are not listed, you are welcome to contact us before ordering or choose the bespoke option. 

  • Do you sell individual gifts as well as hampers? 

    Yes. We offer both hampers and individual gifts. 

    Individual gifts can be ordered: 

    • Gift-wrapped 

    • Unwrapped 

Packaging and Presentation 

  • What packaging is included with themed hampers? 

    Luxury magnetic gift boxes are included in the price for all themed hampers.

  • Can I choose a wicker basket instead of the magnetic box? 

    Yes. A wicker basket presentation is available for all themed hampers for anadditional£10 charge.

  • What packaging applies to build-your-own hampers? 

    For build-your-own hampers, packaging is selected separately and is not included in the base product pricing. 

    Both magnetic gift boxes and wicker baskets are available and charged individually when selected. 

  • Will the recipient see prices? 

    No. Pricing information is not included in the gift. Receipts and order confirmations are sent only to the purchaser.

Corporate Gifting FAQ

  • Do you offer corporate hampers? 

    Yes. We provide corporate gifting solutions for every possible type of client and employee gifting and recognition scenario, including onboarding, work milestones, seasonal gifting, individual and group achievements, referral and business renewal thanks, wellness, support and sympathy, retirement and leaving, and every personal celebration that occurs such as new baby, birthdays, marriage, and exam success.  

    Corporate clients can: 

    • Choose themed corporate hampers 

    • Build their own corporate hampers

     • Request bespoke corporate proposals 

  • Can you add company branding to corporate hampers? 

    Yes. We can incorporate company branding across a wide range of elements, including: 

    • Logo branding 

    • Personalised messages 

    • Colour coordination aligned to brand guidelines 

    • Branded packaging elements 

    • Personalised products 

    If you have specific requirements, we are happy to discuss them. 

  • Do you offer a concierge service for corporate clients? 

    Yes. Corporate clients can provide a brief including: 

    • Recipient type 

    • Purpose of the gift 

    • Budget 

    • Brand guidelines

    • Required timescale 

    We respond with proposed options aligned to those requirements. 

  • Can you manage bulk corporate orders or multiple delivery addresses? 

    Yes. We regularly coordinate multi-recipient and campaign-based gifting from several to thousands of gifts. 

    We can assist with: 

    • Tiered gifting 

    • Individualised messages 

    • Coordinated delivery to multiple addresses 

    • Campaign-based distribution 

Ordering, Payment and Delivery

  • Ordering, Payment and Delivery Can I order now and select a future delivery date? 

    Yes. You can place your order, complete payment and select a preferred future delivery date during checkout. 

    We recommend ordering early during peak seasons. 

  • What payment methods do you accept? 

    Available payment methods are shown at checkout and processed securely. We offer all major payment methods. 

    If you require corporate invoicing, please contact us before placing your order. 

  • Can I amend my order after placing it? 

    If you need to make changes, contact us as soon as possible so we can assist.

  • Will I receive tracking information? 

    Yes. Tracking details are provided once your order has been dispatched. 

    If you include the recipient’s email address, they may receive courier notifications directly. Alternatively, you can elect to receive this information for tracking purposes. 

  • What happens if the recipient is not available? 

    If the recipient is unavailable, the courier may: 

    • Attempt redelivery 

    • Offer a local collection option 

    Delivery arrangements can be managed through tracking notifications. 

Quality and Customer Support 

  • How do you ensure gifts arrive in excellent condition? 

    Each order is assembled by hand and checked before dispatch. 

    We ensure: 

    • Items are secured for transit 

    • Presentation is reviewed 

    • The gift arrives ready to present 

  • What should I do if there is a problem with my order? 

    If there is an issue with your order, contact us promptly with your order details and we will work with you to resolve it.

  • When can I contact you? 

    We respond to emails during the week, typically until around 9pm and at weekends. 

    For time-sensitive matters, please include your order number.